Grievance & Dispute Resolution Policy
Effective Date: 25-02-2013
Last Updated: 30-06-2025
At X-Ciel Consulting Pvt. Ltd. (“X-Ciel”, “we”, “our”, or “us”), we are committed to maintaining the highest standards of transparency, professionalism, and client satisfaction. This policy outlines the procedure for submitting grievances, resolving disputes, and ensuring timely redressal related to our consulting services, including but not limited to business advisory, research, legal & compliance, and market entry support.
1. Scope of the Policy
This policy applies to all clients, users, and stakeholders who:
- Engage with X-Ciel’s services directly or indirectly
- Interact through our website, digital platforms, or in-person meetings
- Have concerns regarding deliverables, timelines, conduct, communication, or billing
2. How to Submit a Grievance
Clients may submit complaints or grievances by any of the following methods:
📧 Email: info@xceil.buildnlaunch.com
X-Ciel Consulting Pvt. Ltd.
📞 Optional Phone (if applicable): [91]- [98994-10-100]
Please include the following details in your grievance:
- Full name and contact information
- Project or service name
- Detailed description of the issue
- Date of occurrence
- Any supporting documentation (emails, contracts, invoices)
3. Grievance Review & Response Timeline
- All grievances will be acknowledged within 3 business days of receipt.
- A preliminary response or request for more information will be provided within 7 working days.
- Final resolution or action will be communicated within 15–21 business days, depending on the complexity of the matter.
4. Escalation Process
If the initial response does not resolve your concern, you may escalate the matter to our Grievance Redressal Officer:
Email: info@xceil.buildnlaunch.com
📞 Phone: [91]- [98994-10-100]
Escalated issues will be reviewed independently and responded to within 10 additional business days.
5. Confidentiality
All grievances and personal data shared during the process will be treated confidentially and in accordance with our [Privacy & Data Protection Policy].
6. Dispute Resolution & Legal Jurisdiction
In the unlikely event that a grievance cannot be resolved through our internal process, the dispute may be referred to mediation or arbitration under Indian laws.
- This policy is governed by the laws of India.
- Legal disputes, if any, shall fall under the jurisdiction of courts located in Delhi NCR, India.
7. Policy Review & Updates
We reserve the right to amend this policy periodically. Any updates will be posted on our website and will reflect the revised effective date.
8. Contact Information
For further clarification regarding this policy, contact:
📧 info@xceil.buildnlaunch.com
🌐 www.xceil.buildnlaunch.com
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